Troubleshooting excessive loading times or slow connections

From time to time, you may find that MerusCase runs slower than you would like, or even becomes unresponsive.  There are a number of reasons that this may be happening.  We work hard to make sure that MerusCase servers are in tip-top shape, running as efficiently as possible.  However, there are also things that you can do on your local computer to improve load times and responsiveness.

Clear your web browser cache

In Firefox 3.x, go to the Tools menu, click Clear Recent History.  In the pop up box, select "Everything" for the time range to clear.  Ensure that both "Cookies" and "Cache" are checked.  This is important for clearing localStorage caching that MerusCase uses to improve application performance.  It is recommended that you check everything, but not necessary.  Note that doing so will clear your saved passwords and you will have to enter your login for MerusCase next time you attempt to log in.

For all other browsers, Google has written a very good article, complete with videos and FAQs.