Why do I get an "Error 5253" when trying to save a document?

In Windows, after merging a letter and trying to save it with QuickSave enabled, you may get an "Error 5253: Word did not save the document" if there's a communications issue.





This error often is a result of either your firewall blocking communication with our server or your document editing program, Word, not enabled with macros.



Adding Exceptions To Your Firewall



In Microsoft Windows, the default settings automatically block outbound traffic from Microsoft Word. We need to add an exception to the firewall to allow Word to save to our servers.



Windows XP



  1. Click Start, then click Control Panel.
  2. Double-click Windows Firewall, and then click the Exceptions tab.
  3. Click Add Program.
  4. Locate the application that you want to add (Microsoft Word), and then click OK.
  5. Click OK.



Windows 7



  1. Open Windows Firewall by clicking the Start button , and then clicking Control Panel.
  2. In the search box, type "firewall", and then click Windows Firewall.
  3. In the left pane, click Allow a program or feature through Windows Firewall.





  1. Click Change settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. Select the check box next to Microsoft Word to allow, select the network locations you want to allow communication on (eg. Public/Private), and then click OK.



Windows 8



  1. Open the Start menu by pressing the Windows key on the keyboard or drag your mouse to the upper right hand corner and click the magnifing glass.
  2. In the upper right hand corner there will be a search bar, search for "firewall". If you're on Windows 8.0, you will have to select the Settings category. 
  3. Click Allow an app through Windows firewall.
  4. Click Change settings.
  5. Check Microsoft Word, allowing communication on Public/Private networks. 




Related articles: 

What is Quicksave?

How do I enable macros for Quicksave?