Trouble viewing PDFs in Chrome (Windows)
- Getting Started
- Administrator Tools & User Management
- Cases & Activities
- Contacts & Companies
- Events & Calendar
- Tasks & Workflows
- Messages & Email
- Documents, Templates & Uploads
- Invoices, Payments & Billable Time
- Personal Injury Features
- Workers' Compensation Features
- Immigration Features
- Frequently Asked Questions
- Changing your default font setting in Microsoft Word
- How do I change my computer's time?
- How do I insert the Date Picker function into MS Word 2007?
- How do I view a TIFF (.tif or .tiff) file in Merus?
- Microsoft Word AddIns for Merus
- Printing mailing labels
- Remote Help Session
- Safari on the Mac logs me out of Merus every time I open a PDF
- Search and Filter Tricks
- Trouble viewing PDFs in Chrome (Windows)
- Trouble viewing PDFs in Firefox (Windows)
- Using the tab key when working with Merus on a Mac
PDFs don't display or you receive an error that Adobe Acrobat/Reader cannot display PDFs in the browser. (Firefox users, see our help article entitled Trouble viewing PDFs in Firefox (Windows))
First check if the issue is specific to Google Chrome. Try opening PDFs in another browser, such as Firefox, on your computer. If you experience similar problems viewing PDFs in another browser, the issue is likely not due to Google Chrome. Please visit the Adobe support site for additional help.
If the issue is specific to Google Chrome, try the following solutions in the order that they're listed:
Restarting Chrome may fix the problem.
Enabling/Disabling Chrome's built-in PDF Viewer:
- Type about:plugins in Chrome’s Omnibox (also known as the URL box) and press enter.
- Click “Disable” or "Enable" for “Chrome PDF Viewer”.
- If disable was chosen, Chrome PDF Viewer will be disabled and Installed PDF Reader plug-in will be activated and from now on PDF files will be opened in Chrome by that PDF Reader (i.e. the Adobe Reader or Foxit PDF Reader)
- In Acrobat, go to Help > Repair Acrobat Installation. Similarly, in Adobe Reader, go to Help > Repair Adobe Reader Installation.
- Use the "Add or Remove Programs" function in your Windows Control Panel to remove all versions of Adobe Reader and Acrobat you have installed on your computer.
- Restart your computer after you've completed uninstalling these programs.
- Visit http://www.adobe.com/downloads/ to reinstall the latest version of Adobe Reader or Acrobat.
Follow the instructions below to confirm that either Adobe Reader or Adobe Acrobat is configured to display PDFs in the browser.
Only one of the programs should be set to preview PDFs in the browser, not both.
- In either Adobe Acrobat or Reader, go to Edit > Preferences.
- Click Internet on the left.
- Select the "Preview PDF in browser" checkbox at the top (may also be called "Display PDF in browser"). If the checkbox is already selected, you may have to deselect it, click OK, then access Preferences again to reselect it.
- Click OK.
- Follow the same steps in the other program, but make sure that the "Preview PDF in browser" checkbox is not selected.